Privacy Policy | MediVision Eye Care Centre

MediVision Eye Care Centre ("MediVision", "we", "us") operates eye hospitals in Telangana and Andhra Pradesh and the website at medivisioneyecare.com. This policy explains how we handle personal information — both the information you give this website and the medical information we create when you are treated at one of our centres. It applies to all five of our centres.

This policy was last reviewed in 2026. Where it changes, the revised version is published on this page.

The information we collect

Information you give us directly

When you book an appointment, submit an enquiry form, message us on WhatsApp or call our appointment desk, we collect what you tell us:

Your name, phone number and, where you provide it, your email address.
The centre you prefer and the symptom, condition or procedure you are enquiring about.
Any reports, prescriptions or images you send us ahead of a consultation.

Information we create when you are treated

When you attend a MediVision centre, we create a medical record. This is confidential health information and is treated as such:

Your clinical history, examination findings, diagnosis and treatment plan.
Investigation results and images — biometry, OCT scans, visual fields, fundus photographs, topography and similar.
Operative notes, consent forms, prescriptions, discharge summaries and follow-up records.
Billing records, and where you use insurance or a government scheme, the identity and policy details required to raise a claim.

Information collected automatically by this website

Like most websites, ours records technical information when you visit: your IP address, browser and device type, the pages you view, and the site or search that brought you here. This is used in aggregate to understand which pages are useful and to keep the site working. We do not use it to identify you personally.

Why we use it

To provide clinical care — diagnosing, treating and following you up, which is the primary purpose of everything in your medical record.
To contact you about your appointments, results, follow-up reviews and post-operative instructions.
To answer the enquiry you sent us. If you fill in a callback form on this site, it opens a WhatsApp message to our appointment desk containing the details you entered.
To raise and settle insurance, TPA and government scheme claims where you have asked us to, which requires sharing the clinical and billing information the scheme demands.
To meet legal, regulatory and accreditation obligations, including record retention and reporting requirements that apply to hospitals in India.
To improve our services, using aggregated and anonymised information that does not identify individual patients.

We do not sell personal or medical information to anyone, ever, for any purpose. We do not share your contact details with advertisers or data brokers.

Medical confidentiality

Your medical record is confidential. Access inside the hospital is limited to the clinical and administrative staff who need it to treat you or to process your billing, and that access is logged. Outside the hospital, we disclose it only in these circumstances:

With your consent — for example when you ask us to send records to another doctor, hospital or family member.
To your insurer, TPA or government scheme, where you have asked us to raise a claim and only to the extent that claim requires.
Where the law requires it — a court order, a statutory notification, or a lawful request from a regulatory or public health authority.
In a medical emergency where you are unable to consent and disclosure is necessary to protect your life or health.

We do not discuss your condition with relatives, employers or anyone else without your permission, other than in the emergency circumstances above.

Cookies and analytics

This website uses cookies and similar technologies for two purposes: to make the site function, and to measure how it is used through Google Tag Manager and the analytics tools connected to it. Analytics cookies tell us which pages are visited, for how long and from what kind of device. They do not tell us who you are, and no medical information is ever passed to them.

You can block or delete cookies through your browser settings. Blocking them will not prevent you from reading any page on this site or from contacting us.

Some pages embed content from third parties — Google Maps for directions, and YouTube for videos. Those embeds are loaded only when the relevant part of the page is used, and when they load, the third party may set its own cookies under its own privacy policy.

Your rights over your information

Under India's Digital Personal Data Protection Act, 2023 and general principles of medical confidentiality, you have the following rights. To use any of them, contact us with enough detail to identify yourself.

Access — to obtain a copy of the personal and medical information we hold about you, including your reports, operative notes and discharge summaries.
Correction — to have inaccurate personal details corrected. Clinical findings recorded at the time cannot be rewritten, but a correction or your own statement can be added to the record.
Erasure — to ask us to delete personal information that is no longer needed. This right is limited for medical records, which we are required to retain for defined periods.
Withdrawal of consent — to withdraw consent for uses that rest on consent, such as marketing messages or sharing records with a third party. Withdrawing consent does not affect anything already done lawfully.
Nomination — to nominate another person to exercise these rights on your behalf if you become unable to.
Grievance redressal — to complain to us about how your data has been handled, and to escalate to the Data Protection Board of India if we do not resolve it.

How long we keep it

Medical records are retained for the periods required by Indian medical record-keeping rules and by our NABH accreditation, which for in-patient and surgical records is measured in years rather than months, and longer where a medico-legal matter is involved. Enquiry and appointment records that never lead to treatment are kept only as long as they are useful for following up your enquiry.

How we protect it

We apply access controls so that staff can reach only the records their role requires, keep physical records in secured storage, restrict and log access to our clinical software, and train staff on confidentiality as part of our accreditation obligations. No system is perfectly secure, but if a breach affecting your information occurs, we will notify you and the relevant authority as the law requires.

Children

We treat children, and their medical records are handled with the same confidentiality as an adult's, with the parent or legal guardian exercising rights on the child's behalf. This website is not directed at children and we do not knowingly collect information from them online.

Contacting us

For any question about this policy, to request your records, or to raise a grievance about how your information has been handled, write to info@medivisioneyecare.com or call +91 90001 80035. You may also write to us at MediVision Eye Care Centre, #10-3-304/F/1-4, Near NMDC, Masab Tank, Hyderabad 500028, Telangana. We acknowledge grievances and respond within the timelines our accreditation and the applicable law require.